Policies

Policies

At Rockin The Merch, we’re all about transparency and ensuring you have the best shopping experience possible. Below, you’ll find an overview of our key policies. For full details, simply click the links provided in each section. If you have questions, we’re just an email away at rtm@rockinthemerch.com.

Privacy Policy

We take your privacy seriously and handle your information with care. Here’s what you should know:

  • What We Collect: Your name, email, address, payment information, and any other details you provide when shopping with us.

  • How We Use It: To process orders, provide updates, and offer exclusive promotions (with your consent).

  • Who We Share It With: Trusted partners like payment processors and shipping carriers to fulfill your orders—never for unsolicited marketing.

  • Your Rights: You can request access to, correction of, or deletion of your personal data at any time.

For more details, read our full Privacy Policy.

Refund Policy

Not completely in love with your purchase? No worries. Here’s how we handle returns and refunds:

  • Eligibility: Items must be returned within 30 days of delivery in their original condition.

  • Exclusions: Customized or final sale items cannot be returned or refunded.

  • How to Start: Contact us at rtm@rockinthemerch.com with your order details.

  • Processing Time: Approved refunds will be issued within 7-10 business days back to your original payment method.

For the full process, visit our Refund Policy.

Shipping Policy

Here’s what you can expect when it comes to getting your gear:

  • Processing Time: Orders are prepared within 2-5 business days.

  • Delivery Times: Standard shipping takes 5-10 business days. Express options are available at checkout.

  • Costs: Enjoy free shipping on orders over $75 and free express shipping on orders over $125.

  • Tracking: You’ll receive a tracking number as soon as your order ships.

For more details, check out our Shipping Policy.

Terms of Service

By shopping with us, you agree to the following:

  • Usage: Products are for personal use only; resale or unauthorized commercial use is prohibited.

  • Order Acceptance: We reserve the right to refuse or cancel orders at our discretion.

  • Changes: Prices and availability may change without notice.

  • Intellectual Property: Designs and content on this site belong to Rockin The Merch and cannot be copied without permission.

For all the legal details, visit our Terms of Service.

Need Help?

Got questions? We’re here to help. Email us anytime at rtm@rockinthemerch.com. Your satisfaction is our top priority!