Frequently Asked Questions

Do you ship internationally?

Not yet. We’re currently shipping within the United States only. International expansion is coming.

How does shipping work?

Free standard shipping is included on every U.S. order.

Optional expedited shipping, when offered, is customer-paid, disclosed before purchase, and nonrefundable after fulfillment.

How long does my order take to arrive?

All items are made to order, then shipped.

• Production typically takes a few business days
• Delivery time depends on the shipping option shown at checkout

Once your order ships, you’ll receive tracking so you can follow it all the way to your door.

How do I track my order?

As soon as your order ships, we’ll email you tracking details. If you don’t see it, check your spam folder or reach out to us at rtm@rockinthemerch.com.

What’s your return policy?

Unworn, unwashed products in original condition with tags may be returned within 30 days of carrier-confirmed delivery. RTM pays return, replacement, and reshipping costs for damaged, defective, incorrect, or otherwise misfulfilled products. Preference, style, and sizing returns are processed as a return followed by a new order—not a direct exchange, and the customer pays applicable return shipping. Sale and custom products are final except for defects, damage, incorrect products, or fulfillment errors. Approved refunds are returned to the original payment method within 5–7 business days after RTM processes and approves the return. See Shipping & Returns for full details.

Can I cancel or change my order?

Orders can be canceled or modified within 24 hours of purchase. After that, production begins and changes may no longer be possible.