Everything you need to know about ordering, shipping, returns, and getting your merch.
Before you make your decision.
Open FIT + FEEL on the product page, then select Size guide. Follow that product’s measurements and measuring instructions to choose your size. Fit and available sizes vary by product.
Explore the Front Row product pages, or view THE ORIGIN fit information and Size guide.
Email rtm@rockinthemerch.com as soon as possible with your order number and the change you need. We’ll check whether your order can still be changed or canceled.
Orders are sent to fulfillment automatically after payment. Changes and cancellations depend on fulfillment status and cannot be guaranteed. Once production begins, voluntary changes or cancellations may no longer be possible.
We honor any cancellation rights already promised for an existing order. This does not limit cancellation or refund rights required by law, including rights relating to qualifying shipment delays.
Look for your order confirmation email. If you cannot find it, check your spam folder, then contact rtm@rockinthemerch.com with the name and email address used at checkout so we can check your order.
From production to your door.
Free standard shipping is included on every U.S. order. No minimum purchase is required.
Read our Shipping & Returns page.
We currently ship to the United States.
Items are made to order before they ship.
Orders are typically processed within 2–5 business days. Custom or limited items may require up to 7–10 business days for production. Processing times do not include weekends or holidays.
Standard delivery is typically 5–8 business days after processing. Carrier conditions and destination may affect delivery timing.
If we cannot ship within the time promised, we will provide any delay notice, cancellation option, and refund required by law.
See Shipping & Returns for details.
When your order ships, you’ll receive a confirmation email with tracking information.
Use the link in that email or visit Track Your Order. If an order appears lost, delayed, or not delivered, email rtm@rockinthemerch.com with your order number.
The details, clearly stated.
Unworn, unwashed products in original condition with tags may be returned within 30 days of carrier-confirmed delivery.
Sale and custom products are final except for defects, damage, incorrect products, or fulfillment errors.
To begin a return, email rtm@rockinthemerch.com with your order number and reason for return. Read the Refund Policy for the full terms.
Preference, style, and sizing returns are processed as a return followed by a new order—not a direct exchange. The customer pays applicable return shipping.
The return conditions and final-sale exceptions in our Refund Policy apply.
Email rtm@rockinthemerch.com with your order number and a description of the problem. Include clear photos of the item and the issue to help us review it.
RTM pays return, replacement, and reshipping costs for damaged, defective, incorrect, or otherwise misfulfilled products.
Approved refunds are returned to the original payment method within 5–7 business days after RTM processes and approves the return.
Your payment provider controls when the credit appears. We follow any earlier refund deadline required by law.
A direct line to ROCKINTHEMERCH.
Email rtm@rockinthemerch.com or use the form on our Contact Us page.
Include your order number, the name and email address used at checkout, and a brief description of what you need. For a damaged or incorrect item, include clear photos of the item and the issue.