Shipping & Returns
🚀 Rockin' The Merch: Legendary Shipping & Return Policy
Welcome to Rockin' The Merch! Our goal is to deliver epic gear, iconic service, and zero stress. Whether you’re grabbing your next statement piece or making your first return, we’ve got you covered. Here's how we make every step of your journey legendary:
Shipping Policy:
📦 Domestic (U.S.) Shipping Rates:
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Economy Shipping (5–8 business days): $5.95 flat rate for orders under $75. FREE on orders $75+.
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Standard Shipping (3–4 business days): $8.95 flat rate.
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Express Shipping (1–2 business days): $17.95 flat rate. FREE for orders $125+.
🌍 International Shipping:
Currently, we’re perfecting our process for international shipping—stay tuned for updates!
Order Processing Time:
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Orders are processed within 2–5 business days after purchase.
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Shipping estimates begin once your order has been processed.
During peak seasons or special events, please allow a little extra time—we promise it’s worth the wait!
Tracking Your Order:
Once your order ships, you’ll receive a tracking link to follow your package’s journey straight to your door.
Return & Exchange Policy:
We want you to love your gear! If it doesn’t rock your world, here’s how returns and exchanges work:
⚡ Eligible Returns:
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Items must be returned within 30 days of purchase.
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Items must be in new, unworn condition with tags still attached.
🚫 Non-Returnable Items:
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Custom items and digital products.
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Sale or clearance items.
♻️ Exchanges:
If you need a different size or color, we’re happy to help. Email us at rtm@rockinthemerch.com and we’ll guide you through the process.
💰 Refunds:
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Refunds are issued back to the original payment method.
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Please allow 5–10 business days after receiving your returned item for your refund to be processed.
How to Start a Return:
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Contact us at rtm@rockinthemerch.com with your order number and reason for the return.
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Our team will send you return instructions.
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Once received and inspected, we’ll process your refund or exchange.
Damaged or Defective Items:
If your item arrives damaged or defective, contact us at rtm@rockinthemerch.com within 7 days of delivery. Include photos of the issue, and we’ll send a replacement ASAP!
Additional Support:
Need more help or have questions?
Reach out to us anytime at rtm@rockinthemerch.com. Our team of RockStars is here to make your experience unforgettable!
Unleash Your Inner RockStar, and thank you for being part of Rockin The Merch!