Shipping policy

Shipping Policy

Free standard shipping is included on every U.S. order.

Optional expedited shipping, when offered, is customer-paid and disclosed before purchase. Expedited shipping charges are nonrefundable after fulfillment.

Processing and Delivery

Orders are typically processed within 2–5 business days. Custom or limited items may require up to 7–10 business days for production. Processing times do not include weekends or holidays.

Standard delivery is typically 5–8 business days after processing. Carrier conditions and destination may affect delivery timing.

Tracking, Lost, or Delayed Shipments

When your order ships, you’ll receive a confirmation email with tracking information. If an order appears lost, delayed, or not delivered, email rtm@rockinthemerch.com with your order number.

Returns

Unworn, unwashed products in original condition with tags may be returned within 30 days of carrier-confirmed delivery. RTM pays return, replacement, and reshipping costs for damaged, defective, incorrect, or otherwise misfulfilled products. Preference, style, and sizing returns are processed as a return followed by a new order—not a direct exchange, and the customer pays applicable return shipping.

Sale and custom products are final except for defects, damage, incorrect products, or fulfillment errors. Approved refunds are returned to the original payment method within 5–7 business days after RTM processes and approves the return.